Website Down?Get Emergency Help Fast

First, check whether it's just you: test your site from another device or a tool like downforeveryoneorjustme.com. Then check your hosting provider's status page and confirm your domain and hosting haven't expired. If the site is truly down and the cause isn't obvious, don't make repeated changes that could destroy evidence or backups. Send me the details through the contact form and I'll take over the diagnosis.

Emergency requests are accepted 24/7 and are prioritized ahead of all other work. In most cases you'll hear back within a few hours with an initial diagnosis, and many common emergencies - crashed updates, SSL errors, database connection failures - are resolved the same day. Complex hack cleanups can take longer, and I'll give you a realistic timeline up front.

Yes. Hacked WordPress sites are one of the most common emergencies I handle. The cleanup includes removing malware and backdoors, restoring damaged files from clean backups or fresh copies, resetting compromised credentials, closing the vulnerability that let the attacker in, and hardening the site against repeat attacks.

You get a flat quote after diagnosis and before any repair work begins — no open-ended hourly billing while you're already stressed. The price depends on the severity: a plugin conflict or SSL fix costs far less than a deep malware infection. Nothing is billed until you approve the quote.

Yes. The warning only disappears after the underlying infection is fully removed, so I clean the site first, then submit a review request through Google Search Console and Safe Browsing. Once Google re-scans and confirms the site is clean, the warning is lifted, typically within a few days of the request.

The essentials are your website URL, a description of what's wrong and when it started, and access to your hosting account (or an invitation as a collaborator). Access to your domain registrar, CMS admin, and any recent backups also helps. If you're missing some of these, send what you have. I can usually help you recover the rest.

A site can usually still be recovered without your own backup. Most hosting providers keep automatic backups you may not know about, files can often be repaired in place, and content can sometimes be reconstructed from caches and archives. Once your site is restored, I set up automated off-site backups so you're never in this position again.

Every emergency fix ends with prevention: I identify and close the root cause, update and remove vulnerable software, harden logins and file permissions, and set up automated backups and uptime monitoring. If you want ongoing protection, I also offer maintenance plans that keep your site updated, monitored, and backed up continuously.